NHTSA Complaint #11700371 — 2020 INFINITI QX50

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11700371
Vehicle	2020 INFINITI QX50
Component	ENGINE
Date of Incident	November 18, 2025
Date Filed	November 19, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Crest Infiniti staff, including Service Rep Trevor and Manager Randy Nadors, misrepresented Recall 25V437 as "not a safety recall" and claimed repairs were stopped until year-end. This contradicts NHTSA"s designation of 25V437 as a serious safety recall and Infiniti Corporate's confirmation. Their false statements indicate a failure to disclose material safety information and unsatisfactory service, thereby putting consumers at risk.

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