NHTSA Complaint #11710207 — 2020 INFINITI QX50

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11710207
Vehicle	2020 INFINITI QX50
Component	ENGINE
Date of Incident	December 16, 2025
Date Filed	January 11, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

I received notification from Infiniti there was a recall for engines failing in the model I drive. I promptly took my vehicle to the dealership, and they confirmed there is metal shavings engine and Infiniti refused to replace the engine. An independent review was done by Infiniti and even though the dealership agrees engine needs replaced Infiniti refused. I am attaching invoice and pictures attached of oil pan confirming metal shavings are present.

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