NHTSA Complaint #11700338 — 2020 KIA SOUL

Component that failed: The engine (2.0L Nu MPI) suffered a sudden internal mechanical failure. A connecting rod broke and punctured through the engine block. The failure was catastrophic and occurred without any warning lights, oil pressure warnings, overheating messages, or performance symptoms beforehand. Safety risk: The vehicle stalled instantly and lost all power while I was driving, which put my safety at risk. A sudden engine failure at speed can cause loss of control, a crash, or the inability to move the vehicle off the roadway. This type of failure is a serious safety hazard. Inspection and confirmation: The failure was confirmed by Kia of Riverdale on November 13, 2025. Their mechanic documented that the engine rod blew through the block due to internal damage. The dealer stated the vehicle is no longer drivable and needs a full engine replacement. Manufacturer response: Kia declined assistance because I am the second owner and the warranty has expired, even though this type of failure is consistent with known engine defects in Kia’s 2.0L engines involving connecting rods, oil starvation, and internal bearing failures. Kia did not inspect the vehicle beyond the dealership diagnosis and did not offer goodwill repair. Warning signs before failure: None. No warning lamps, noises, or messages appeared prior to the incident. The engine failed suddenly without any advance symptoms. Best assessment of cause: Based on the dealer inspection and Kia’s documented history of engine defects, the failure appears related to the same connecting rod and internal lubrication issues affecting similar Kia engines from nearby model years. Although my VIN is not currently included in an active recall, the mechanical failure matches the defect patterns described in existing Kia engine recalls. The vehicle remains unsafe and completely inoperable.