NHTSA Complaint #11709854 — 2020 KIA SOUL ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	11709854
Vehicle	2020 KIA SOUL
Component	ENGINE AND ENGINE COOLING
Date of Incident	January 5, 2026
Date Filed	January 9, 2026
Mileage	135,637 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The contact owns a 2020 Kia Soul. The contact stated that the vehicle indicated that the oil level was low. The vehicle was taken to the dealer, and the dealer informed the contact that the dipstick was dry. The contact was concerned because oil had been added to the vehicle four months earlier, in October 2025. The dealer was not able to determine the cause of the failure. The oil level was topped off. The manufacturer was not informed of the failure. The failure mileage was 135,637.

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