NHTSA Complaint #11700044 — 2018 JEEP GRAND CHEROKEE SEATS

Complaint Details

ODI Number	11700044
Vehicle	2018 JEEP GRAND CHEROKEE
Component	SEATS
Date of Incident	November 14, 2025
Date Filed	November 18, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

While driving on I-95 on 11/14/25, the passenger headrest suddenly and unexpectedly exploded forward with great force while I was sitting in the seat. We were not in an accident or collision. The headrest is now push so far forward that it pushes my face down toward my chest. We cannot reset the head rest to its original position and there is some broken plastic inside the headrest mechanism. A warranty extension has been issued for this known problem with 2014-2018 Jeep Grand Cherokee vehicles. When I called my dealership, I was told that my vehicle model was NOT included in this warranty extension.

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