NHTSA Complaint #11685935 — 2018 JEEP GRAND CHEROKEE SEATS

Complaint Details

ODI Number	11685935
Vehicle	2018 JEEP GRAND CHEROKEE
Component	SEATS
Date of Incident	September 1, 2025
Date Filed	September 9, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

Drivers head rest has a whiplash protection, the headrest exploded and there was no impact, accident, literally just pulling into the target parking lot. The front of the headrest hit the back of my head while I was driving which was unsafe and painful. The noise it made was also extremely loud and occurred right in my ear which was frightening. I have not sought out for help on this issue or had it looked at, but online i was checking for a recall and I saw many others have had this happen. This is available for inspection though. There was no warning, lights, etc. but this happened completely unprovoked.

Related Complaints for the 2018 JEEP GRAND CHEROKEE

Other SEATS Complaints

#11700044 — November 18, 2025 — While driving on I-95 on 11/14/25, the passenger headrest suddenly and unexpectedly exploded forward with great force...

#11695718 — October 27, 2025 — My passenger headrest is coming apart spontaneously. It has an active airbag system. Apparently my vin is just outsid...

#11694820 — October 21, 2025 — I have videos, but my cars electrical system keeps glitching, It will turn my heated seats on to the pint they burn ...

#11683391 — August 27, 2025 — I WAS DRIVING MY JEEP AND MY DRIVERS HEADREST RANDOMLY POOPED OUT AND HIT THE BACK OF MY HEAD! I WAS SHOCKED AND THE ...

#11683510 — August 27, 2025 — My active head rest internal plastic clips that hold the headrest from releasing randomly broke. The headrest propell...

Recent Complaints for the 2018 JEEP GRAND CHEROKEE

#11719479 — SUSPENSION — February 20, 2026 — The front air springs, struts, and air suspension compressor failed. The dealer cannot get the right front air sprin...

#11719086 — AIR BAGS — February 19, 2026 — AIR BAG LIGHT LIGHT IS ON DOES NOT SHOW UP ON DIAGNOSTIC

#11719060 — ELECTRICAL SYSTEM — February 19, 2026 — Upon vehicle start-up, the Uconnect screen will freeze up. Placing the vehicle into reverse, the back-up camera is n...

#11718926 — ENGINE — February 18, 2026 — Issue with camshaft. Dealership said there has been an influx of vehicles with the same engine and the same issues.

#11718096 — ENGINE — February 15, 2026 — While driving this vehicle under normal conditions, the engine developed abnormal ticking/knocking noises, loss of po...