NHTSA Complaint #11699734 — 2018 TOYOTA C-HR

The contact owns a 2018 Toyota C-HR. The contact stated that there was an abnormal thumping sound coming from the vehicle while driving at undisclosed speeds. There were no warning lights illuminated. The vehicle was taken to the local dealer, who confirmed that the transmission was faulty. The vehicle was taken to another unknown dealer, who informed the contact that the transmission was failing. The vehicle was not repaired. The vehicle was taken to an independent mechanic who confirmed the failure was due to the transmission. The manufacturer was contacted. The failure mileage was approximately 42,000.