NHTSA Complaint #11699425 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, the alarm activated independently. The alarm was unintentionally activated during the day or night. Most recently, while the front driver’s side door was opened or closed, the alarm activated until the key was inserted into the ignition. The vehicle was taken to an independent mechanic; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.