NHTSA Complaint #11699373 — 2015 FORD TAURUS

The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). In addition, the back over prevention system occasionally failed to operate as needed. The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. An unknown message about the failure of the rearview camera was displayed on the screen. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.