NHTSA Complaint #11699259 — 2019 HONDA ODYSSEY

The power sliding door on the passenger side failed to operate properly. After receiving a recall repair related to the sliding door, the door stopped functioning correctly, directly after I picked it up—it would not close or latch fully. The door assembly and motor mechanism are still on the vehicle and available for inspection upon request. 4-5 months later the driver side (same door) that was malfunctioning now will not close, I had to bring the car in for the 3rd time and they said the Pinch Sensor is bad and want $812 dollars to fix it. I have had the car from 2019 with no issues at all with the door. They claim it has nothing to do with the recall. I filed a goodwill form and they denied the claim. How was your safety or the safety of others put at risk? The sliding door will not close or latch securely, which poses a safety risk while driving, especially with passengers or children in the vehicle. The malfunction could cause the door to open unexpectedly or prevent the vehicle from being secured properly. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue was first noticed immediately after the dealer performed the recall repair. I had to return the next day, and the dealer temporarily restored operation. However, the same issue reoccurred about four months later, and the door is now inoperable again. Yes. The vehicle was inspected by an authorized Honda dealer both during and after the recall repair. No police or insurance inspection has been conducted. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or dashboard messages appeared. The problem first appeared immediately after the recall service was completed.