NHTSA Complaint #11699177 — 2020 TOYOTA HIGHLANDER SERVICE BRAKES

Complaint Details

ODI Number	11699177
Vehicle	2020 TOYOTA HIGHLANDER
Component	SERVICE BRAKES
Date of Incident	November 12, 2025
Date Filed	November 13, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

When braking, and decelerating through 25 to 20 MPH, the brakes temporarily stop functioning. There is a noticeable change in deceleration that can be felt by the driver AND passengers. This almost feels like an acceleration, but we believe it's the brakes briefly stop functioning. The same problem occurs with different drivers so we are confident the problem is mechanical and not operator dependent. We believe this is a brake actuator issue and there may have been a similar problem in earlier model Toyotas.

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