NHTSA Complaint #11640492 — 2020 TOYOTA HIGHLANDER SERVICE BRAKES

Complaint Details

ODI Number	11640492
Vehicle	2020 TOYOTA HIGHLANDER
Component	SERVICE BRAKES
Date of Incident	January 1, 2024
Date Filed	February 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

Sensation of loss of braking, especially at low/crawling speeds, when braking on a downhill, or when braking on bumpy road surfaces. Dealer described it as "INCONSISTENT APPLICATION OF BRAKES WITH CONSISTENT PRESSURE ON PEDAL ON LOW SPEEDS". A very noticeable moment between regenerative braking disengaging and traditional brakes engaging. It was a very unsettling feeling when pulling into a garage or parking space, or making a hard stop at highway speeds. Dealer reprogrammed braking computer per Toyota T-SB-0059-23 ("Hybrid Regenerative Brake Transition Feeling Improvement"). It is improved but not perfect and I still notice this unsettling sensation from time to time.

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