NHTSA Complaint #11699109 — 2017 HONDA ACCORD

When I purchased my car from AutoNation Honda Clearwater, I immediately faced several issues. The first problem was with the TPMS (Tire Pressure Monitoring System). As soon as the error appeared, I contacted the dealership. They informed me that it was covered under warranty and that I could visit any Honda service center to have it fixed. However, when I went to another authorized Honda service center, they refused to perform the repair, even though TPMS is a legally required safety system. In addition, I had reported the following issues to the dealership soon after purchase: 1. The driver’s seat is torn. 2. The passenger power seat is not functioning. 3. The air conditioning system makes a “burping” noise. Most importantly, the dealership failed to provide a lug nut key at the time of delivery. This became a serious issue when I had a flat tire during travel. When roadside assistance arrived, they informed me that the car required a special lug nut key that should have been provided by the dealer. Because of this missing item, the car had to be towed, which cost me $700. When I contacted AutoNation Honda Clearwater about this, they claimed they did not have my original key and later sent me a replacement key that did not fit. Their response was unhelpful and dismissive. I believe this situation reflects negligence and poor customer service from the dealership. I am requesting appropriate action and compensation for the towing expense and the unresolved issues that should have been addressed under warranty.