NHTSA Complaint #11698936 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was parked, he and one of his friends observed white smoke coming from the tailpipe. The vehicle was taken to an independent mechanic and was diagnosed with a misfire in cylinder #2. The spark plugs, coil pack, and valve cover gasket were replaced; however, the failure reoccurred four days later, and the check engine warning light illuminated with the message "Engine Fault - Service Now" message was displayed. The vehicle was then taken to a dealer, where it was diagnosed with coolant intrusion into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 96,000.