NHTSA Complaint #11698904 — 2018 TOYOTA C-HR

The contact owns a 2018 Toyota C-HR. The contact stated that while driving at 45 MPH, the vehicle made an abnormal whining sound that became louder during acceleration. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with transmission failure. The vehicle was then taken to the dealer, where it was diagnosed that the bearings in the transmission had failed, causing the transmission failure. The dealer determined that the transmission needed to be replaced and provided an estimate for the repair. The vehicle was not repaired due to the cost. The contact stated that the vehicle had been recalled in Canada due to the same failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 82,960.