NHTSA Complaint #11698639 — 2020 FORD F-350

The contact owns a 2020 Ford F-350. The contact stated that while driving approximately 55 MPH, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact was able to pull over but was unable to restart the vehicle. The vehicle was towed to a local dealer, where it was diagnosed, and it was determined that the diesel fuel system needed to be replaced. The vehicle was repaired and was covered under warranty. The contact stated that one month later, the vehicle experienced a failure while he was driving. The vehicle was towed to the same dealer, who determined that the diesel fuel system had failed. The contact was advised that the vehicle was no longer covered under warranty and would be repaired out of pocket. The contact had the vehicle towed to a diesel repair shop. The contact stated that the repair shop replaced the diesel fuel system, and the vehicle was repaired. The contact stated that in January of 2025, notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel) was received. The contact called the manufacturer and was referred to the dealer for assistance. The failure mileage was approximately 47,000.