NHTSA Complaint #11698618 — 2018 RAM 2500

I had an appointment scheduled for November 18, 2025, at Lithia Chrysler Dodge Jeep RAM FIAT of Santa Fe to address five outstanding recalls on my Ram 2500 truck. On the morning of November 10, 2025, I called to verify my appointment and was informed by a representative in the service department that my vehicle would need to remain in the shop for at least 48 hours, and that they had never performed these particular recalls before. I requested to speak with the Service Manager, Michael, and made several attempts to reach him to confirm whether the dealership had experience completing these recalls, as I was seeking reassurance. When I finally spoke with Michael, he came across as confrontational. Following that conversation, I contacted Stellantis to inquire about obtaining a rental vehicle, as I had been told the recall work would take a minimum of 48 hours. After speaking with Stellantis, I was informed that when their representative called the dealership, they were told my appointment had been canceled—apparently because I had questioned the dealership’s ability to perform the recalls.