NHTSA Complaint #11698162 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact stated that the message "Transmission Fault" was displayed once. Additionally, the contact stated while driving approximately 60 MPH, the accelerator pedal was depressed, but the vehicle failed to respond as needed and shuddered abnormally. The contact stated that the vehicle decelerated and jerked forward while depressing the accelerator pedal. The contact was able to drive the vehicle to the residence. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the transmission was replaced; however, the vehicle hesitated to shift into gears while driving. The contact stated that prior to the failure, the vehicle was repaired under NHTSA Campaign Number: 22V413000(Power Train), which the contact related to the failure. The manufacturer was not informed of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.