NHTSA Complaint #11709215 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact stated that while his wife was attempting to reverse into the garage, the vehicle failed to respond as intended while in reverse(R). The contact stated that upon test-driving the vehicle, the vehicle responded as needed. The contact stated that while driving at 50 MPH, the vehicle felt like the transmission had shifted to neutral, and the vehicle started losing power. The contact stated that the failure occurred several times while driving to an independent mechanic. The contact pulled over as needed. The contact was able to drive to Gateway Automotive Experts, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired due to the cost. The dealer and the manufacturer were notified of the failure, and the contact requested assistance in prorating the vehicle; however, the request was denied. The manufacturer referred the contact to the NHTSA Hotline for assistance. The contact stated that upon listing the vehicle for sale on Facebook Marketplace, the contact noticed that other Ford vehicles with the same transmission were listed with transmission failure. The contact stated that the mileage range of the Ford vehicles with defective transmissions was 75,000-125,000. The failure mileage was approximately 99,000.