NHTSA Complaint #11698156 — 2018 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11698156
Vehicle	2018 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	September 18, 2025
Date Filed	November 7, 2025
Mileage	87,155 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

The contact owns a 2018 Jeep Cherokee. The contact stated while driving 55 MPH, the message “Service Shifter Soon” was displayed. A dealer was contacted. The vehicle was towed to the dealer, where it was diagnosed that the shifter harness and shifter bezel needed to be replaced. The vehicle was not repaired; however, the contact ordered the parts for the repair and intended to repair the vehicle personally. The manufacturer was not notified of the failure. The approximate failure mileage was 87,155.

Related Complaints for the 2018 JEEP CHEROKEE

Other POWER TRAIN Complaints

#11718720 — February 18, 2026 — 1. The Power Transfer Unit (PTU) and transfer case have failed. The vehicle was initially suspected to have a wheel b...

#11718548 — February 17, 2026 — The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power T...

#11718366 — February 16, 2026 — The 4x4 system, bad PTU actuator. Yes. 2. Power loss can cause an accident at any given moment putting Not just you b...

#11717791 — February 13, 2026 — The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power T...

#11717512 — February 12, 2026 — The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power T...

Recent Complaints for the 2018 JEEP CHEROKEE

#11718732 — ELECTRICAL SYSTEM — February 18, 2026 — Service shifter message and all gear indicator lights on PRND. Seeing common problem and a Technical Bulletin on 2014...

#11718720 — ENGINE — February 18, 2026 — 1. The Power Transfer Unit (PTU) and transfer case have failed. The vehicle was initially suspected to have a wheel b...

#11709496 — ELECTRICAL SYSTEM — January 7, 2026 — PTU/transfer case issues under 50,000 miles, jeep randomly shuts off 4wd in dangerous areas without any warning

#11709063 — SERVICE BRAKES — January 6, 2026 — Less than 57,000 miles on vehicle. January 3, 2026. Parking brake engaged and froze. Interrupted driving. Got v...

#11708621 — UNKNOWN OR OTHER — January 4, 2026 — The vehicle is experiencing a malfunction involving the Power Transfer Unit (PTU), which is currently subject to an o...