NHTSA Complaint #11698119 — 2021 NISSAN KICKS

The contact owns a 2021 Nissan Kicks. The contact stated while driving approximately 45 MPH, there was a loud boom coming from the engine compartment with several unknown warning lights illuminated. The contact stated that the traffic light turned red, and the contact stopped the vehicle, and the vehicle failed to move when the light turned green. The contact stated that the driver behind started honking the horn however, the contact was unable to drive off and waved the other driver to go around. The contact stated that when the vehicle finally responded, the vehicle reversed instead and crashed into another vehicle. The Police was called, and a Police report was filed. The contact sustained a left side muscle strain from the neck down to the hip. The contact received medical attention at the Emergency Room. The contact called the Insurance provider, and the vehicle was towed to a Collision Center. The contact was informed that the failure was transmission related. The Insurance provider stated that the damages to the body of the vehicle would be repaired however, any failures to the transmission was not covered, and referred the contact to the manufacturer for assistance. The Insurance provider stated that there were transmission related recalls for similar vehicles; however, the contact had not received any notifications of a transmission recall. The manufacturer was notified of the failure. The failure mileage was unknown.