2021 NISSAN KICKS — Problems, Recalls & Safety Data

We have had several problems with our 2021 Nissan Kicks, all of which are safety concerns, and all of which have have occurred at well under 100,000 miles. We purchased the vehicle from a Nissan dealer in January of 2022. 1 - Rust is bubbling up from under the paint. I am told this is perforating rust that could easily spread to or originate from the frame of the vehicle. This could cause the entire structure to fail. Despite the 5 year, no mileage limitation warranty for perforating rust, Nissan has refused to comply with the warranty. At the executive complaint level, they have admitted that the warranty exists, but at the repair level, Nissan has repeatedly informed the Dealer that the vehicle is not covered by a rust warranty or that the warranty expired based on mileage. The person at the corporate complaint level refuses to speak with the dealer or affirm the coverage in writing. At the repair level, Nissan has offered a fix outside of warranty coverage (a patch) which does not provide the continuing coverage provided by a warranty repair (which requires replacement of the panel). I have spent countless hours taking the car in to have it looked at and on the phone to try to get coverage with no success. 2 - The structural metal on the inside of the drivers door is cracking. We took the car in for repair because the window was not working but when they opened it up, they found that the the structural metal of the door itself where the window mechanism is attached has cracked. We have video indicating this may be a design defect in addition to poor materials. The Nissan dealer is not helpful, saying only that they don't have a body shop. Body shops say the entire door needs to be replaced but do not want to get involved with seeking help from Nissan. 3 - The CVT transmission failed just after the manufacturers warranty expired which is way too early for this problem. By some miracle, most of the cost was covered by a third party warranty company.

We have had several problems with our 2021 Nissan Kicks, all of which are safety concerns, and all of which have have occurred at well under 100,000 miles. We purchased the vehicle from a Nissan dealer in January of 2022. 1 - Rust is bubbling up from under the paint. I am told this is perforating rust that could easily spread to or originate from the frame of the vehicle. This could cause the entire structure to fail. Despite the 5 year, no mileage limitation warranty for perforating rust, Nissan has refused to comply with the warranty. At the executive complaint level, they have admitted that the warranty exists, but at the repair level, Nissan has repeatedly informed the Dealer that the vehicle is not covered by a rust warranty or that the warranty expired based on mileage. The person at the corporate complaint level refuses to speak with the dealer or affirm the coverage in writing. At the repair level, Nissan has offered a fix outside of warranty coverage (a patch) which does not provide the continuing coverage provided by a warranty repair (which requires replacement of the panel). I have spent countless hours taking the car in to have it looked at and on the phone to try to get coverage with no success. 2 - The structural metal on the inside of the drivers door is cracking. We took the car in for repair because the window was not working but when they opened it up, they found that the the structural metal of the door itself where the window mechanism is attached has cracked. We have video indicating this may be a design defect in addition to poor materials. The Nissan dealer is not helpful, saying only that they don't have a body shop. Body shops say the entire door needs to be replaced but do not want to get involved with seeking help from Nissan. 3 - The CVT transmission failed just after the manufacturers warranty expired which is way too early for this problem. By some miracle, most of the cost was covered by a third party warranty company.

Apple Play/radio do not turn on once the car is started. I brought it to the dealer and was told that there were no updates available at this time and I would have to replace the unit.

Aloha, TSB NTB22-028 and NTB23‑018, March 2023 clearly a defect pattern in the infotainment system. Audio distorts and navigation screens freezes which could result in an accident. I contacted Nissan consumer affairs case # XXX. It was escalated to an area manager who recommended I reach out to NHTSA. Nissan is only willing to cover 50% of the cost to replace the infotainment system. Hopefully by sending this complaint form it will help having the whole cost covered. Mahalo, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The likely failed component is the Electronic Steering Column Lock (ESCL). Associated systems include the steering column, BCM, and EPS motor. Yes, the vehicle and component are available for inspection upon request (Owner: [XXX] , [XXX] ). The safety of the owner and other drivers was put at risk by the sudden, unpredictable loss of steering control (locking mid-turn). This makes it impossible to safely navigate curves or avoid hazards, leading to a high risk of a severe crash, injury, or fatality. The no-start condition also strands the owner. UNKNOWN. The report only states that the symptoms strongly align with an ESCL failure based on a diagnostic summary, but does not explicitly confirm a dealer or independent service center has reproduced or confirmed the specific ESCL component failure. UNKNOWN. The report does not mention inspection by the manufacturer (Nissan), police, or insurance representatives. The main warning symptom is the intermittent brake warning light (randomly turning on and off while driving, with no clear cause). The problems have been ongoing for the past year and appear to be worsened by the extreme heat in [XXX] . The vehicle generally does not display helpful diagnostic codes despite serious failures. The incident involves multiple, recurring, safety-critical failures in a 2021 Nissan Kicks, including the catastrophic loss of steering function while driving. The core issue is assessed to be a malfunctioning Electronic Steering Column Lock (ESCL). This failure causes the steering wheel to jam/lock, intermittent no-start conditions, and electrical inconsistencies (random brake light/lack of diagnostic codes). These failures are beyond the driver's control, unpredictable, and create an extreme safety hazard, rendering the vehicle unsafe to operate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)