NHTSA Complaint #11697708 — 2011 VOLKSWAGEN PASSAT

After recall 20AE (Fuel Pump Control Module) was completed at Performance Volkswagen in Lyndhurst, NJ, my vehicle began shutting off while idling and displayed code P0087 – Fuel Rail/System Pressure Too Low. This issue began immediately after the recall was done. On one of the first nights after the repair, my car suddenly shut off around 4 a.m. while I was in New York City, leaving me completely stranded in the middle of the street with no assistance and no warning lights beforehand. I was panicking, stuck alone in the dark, unable to restart the car until it was jumped. The next night, it happened again under the same conditions. The vehicle stalls randomly when stopped, creating a serious safety risk for both myself and others on the road. When I returned to the dealer, they refused to fix it under the recall and forced me to pay $220 under protest. Their own technician report shows they checked the fuel pump control module (the recalled component) but still claimed it was “operating as designed.” My independent mechanic confirmed the same fault code P0087, which clearly points to low fuel pressure and a failure of the recall component. This situation has caused significant distress, fear of driving, and ongoing safety concerns.