NHTSA Complaint #11697591 — 2021 FORD F-150

The contact owns a 2021 Ford F-150. The contact stated that since purchasing the vehicle, there was an abnormal film-like substance visible inside the windshield. The substance obstructed the vision while driving and worsened while driving at night. The vehicle was taken back to the dealer where the vehicle was purchased and detailed the windshield in an effort to remove the film-like substance. Despite the independent mechanics best efforts, the film-like substance remained. The contact called a dealer and was informed that the diagnostic fee to inspect her vehicle would be $300 an hour, and the contact declined the service. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact back to the dealer for assistance. The failure mileage was approximately 48,000.