NHTSA Complaint #11697216 — 2019 FORD ESCAPE

On returning from vacation, the check engine light came on. Pulled vehicle into auto parts store for a computer diagnosis's, computer said spark plug issue. Took the vehicle next day to my technician for diagnosis's and repair. The mechanic had difficulty removing the Number two(2) spark plug. After using light and scope to examine the interior of the number two(2) cylinder,traces of coolant was found inside to cylinder. The mechanic researched it online and said there was a problem with the 2000 teen model Ford Escapes with a crack in the engine block. I took the car three weeks later to the Ford dealership where the vehicle was purchased from because the SERVICE ENGINE LIGHT NOW came on. I was told there was nothing they could do and I was asked to leave. One of the other personnel that worked at the dealership overheard our conversation and stepped in and told his coworker that even though we were over on the recall mileage for this issue we were still inside of the seven year window for the recall. I was given the Ford Customer Service toll free number to report this issue, and was told not to tell anyone where or how I got that number and would you be so nice and leave and take the vehicle with you.