NHTSA Complaint #11696552 — 2018 FORD EXPLORER STRUCTURE:INTERIOR PANELS:DASHBOARD

Complaint Details

ODI Number	11696552
Vehicle	2018 FORD EXPLORER
Component	STRUCTURE:INTERIOR PANELS:DASHBOARD
Date of Incident	October 30, 2023
Date Filed	October 30, 2025
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The contact owns a 2018 Ford Explorer. The contact stated that due to sunlight exposure, the outer layer of the dashboard peeled off and continued to expand near the location of the air bags. The contact was concerned that the defect might cause an air bag deployment malfunction in the event of a crash. The vehicle was taken to the local dealer, and the contact was informed that the entire dashboard needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 45,000.

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