NHTSA Complaint #11696528 — 2024 JEEP WRANGLER 4XE

I am submitting this formal escalation request regarding my 2024 Jeep Wrangler Rubicon 4xe (VIN XXX). My vehicle has an extensive and well-documented history of mechanical failure, unresolved safety concerns, and open recalls without available remedies. I am requesting immediate senior-level review and written confirmation of the vehicle’s current stop-sale / stop-drive status and repair pathway. Timeline of Key Events February 9, 2024 — Full Engine Replacement: At approximately four months old, the engine failed completely and required a full replacement at Mullahey CDJR. Vehicle was inoperative for 28–29 days. Stellantis Case #XXX(“Gigi”) was opened. I reported significant inconvenience, lack of a comparable rental, and concern about future reliability. October 2024 — Second Breakdown / Powertrain Issues: Vehicle experienced additional engine and powertrain failures resulting in renewed service delays. Stellantis Case #XXX(2024) was opened. Case managed by Dustin Keyes (ext. XXX). Issues included loss of power, extensive repair wait times, and no clarity on whether the vehicle was placed under a formal stop-sale / stop-drive hold during the repairs. October 2025 — Active Federal Safety Recall: The vehicle is now listed under NHTSA Recall 25V-710 (Stellantis A7C) — “Recall Incomplete – Remedy Not Yet Available.” Defect involves loss of motive power while driving due to internal communication failures between the HCP and TBM modules. There is no current remedy, creating an ongoing safety risk. Conflicting Case Status Oct 27 2025 7:30 a.m. PT: Customer Care agent Gerry confirmed Case #XXX is open and assigned to Patricia Miller. Oct 28 2025 10:42 a.m. PT: An email from [email protected] stated that “there is no active case open for you or manager handling your file.” As of today, no one from Stellantis management or the assigned case handler has contacted me.