NHTSA Complaint #11696470 — 2010 TOYOTA CAMRY

I am writing to formally express my dissatisfaction and concern regarding Toyota’s refusal to honor the recall or warranty enhancement program related to a defective melting dashboard in my vehicle. I was not notified of the recall. The dashboard of my vehicle has become soft, shiny, and sticky, producing an extreme glare on the windshield and a potentially hazardous driving condition. This issue matches the widely reported defective dashboard problem acknowledged by Toyota, which led to the issuance of a Warranty Enhancement Program (e.g., ZE6 / ZE7) in the past. Despite this, my attempts to have this issue addressed through your customer service and local dealership have been denied, citing either the expiration of the enhancement program or an unwillingness to extend assistance. Given the nature of the defective material safety issue stemming from substandard manufacturing, I believe Toyota has an ongoing responsibility to remedy this, regardless of an arbitrary deadline.