NHTSA Complaint #11590782 — 2010 TOYOTA CAMRY

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11590782
Vehicle 2010 TOYOTA CAMRY
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

My 2010 Toyota Camry LE dashboard is physically sticky, extremely shiny, & material of dashboard is melting & breaking down. It produces fumes at higher temperatures & seems to add fog to glass.The entire dashboard material is impacted. It has drip marks, bubbling, and erosion & getting worse. The area where the passenger airbag would deploy from is impacted, as well as overall integrity of physical dashboard across entire dashboard. The vehicle is available for inspection. My safety and the safety of others is being put at risk by the following: Multiple significant safety issues for driver & passengers from dashb1) visibility issues from extreme glare onto windshield result in blinding and/or distractiing driver, 2) Integrity of dashboard material is compromised (spongy, sticky, breaking down & worse with heat in normal conditions of use) 3) the dashboard is impaired where airbag would deploy from, 4) exposure to chemical fumes and particles from dashboard materials continues as it breaks down. I had Toyota Dealership Service Manager to view & inspect this dashboard in person on [XXX]. The service manager sat in driver seat and observed problem with extreme glare, touch to confirm stickiness, and I pointed to example of drips of melting dashboard, small pieces chipped & eroded from dashboard. The service manager also confirmed the passenger airbag does deploy from the dashboard (when asked). The toyota service manager then checked for recall or service program related to this issue. A customer service program would have replaced this for free - but showed as expired. I was then provided an estimate for dashboard replacement of $3128. This is serious defect that demands a safety recall. It impacts the safety and integrity of my vehicle and others on the road in the U.S. My vehicle only has 75,560 miles. No sensors or warning lights exist for dashboard material I'm aware of. The problem has been evolving overtime and getting worse. Merits safety recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I

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