NHTSA Complaint #11696330 — 2016 JEEP CHEROKEE

The contact owns a 2016 Jeep Cherokee. The contact stated that while attempting to shift the gear shifter, there was a loud knocking sound coming from the vehicle. The steering and transmission were slipping intermittently. The Service 4WD warning light was illuminated. The vehicle was taken to the dealer, who determined that the battery cable was faulty and needed to be replaced. The battery cables were replaced. The failure persisted, and the vehicle was returned to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The dealer stated that the repair was not covered under a recall or under warranty, despite having unlimited coverage. The manufacturer was made aware of the failure and opened a case. The manufacturer confirmed that the repair was not covered under recall or warranty. The failure mileage was approximately 100,000.