NHTSA Complaint #11695662 — 2021 KIA SOUL

Vehicle Information: Make/Model/Year: 2021 Kia Soul VIN: [XXX] Odometer: [96,000] Dealerships: Kia of Killeen, TX /Kia of Round Rock, TX & Component/System Failure: Engine failure due to defective piston oil rings, causing low compression and stalling. Components are available for inspection at both dealerships. Safety Risk: Sudden engine failure and stalling created a serious risk to my family, including children ages 6 and 9. The defect could cause loss of vehicle control or fire, potentially fatal. Dealer Confirmation: Kia of Round Rock confirmed low compression (Cylinder 3 at 102 PSI). Kia of Killeen falsely stated the recall was completed; while the car was in their care, it would not crank. Inspections: Vehicle inspected by Kia dealerships. No police or insurance inspections. Kia Consumer Affairs contacted for escalation. Warning Signs: A brief dashboard warning light appeared (not engine light) before failure and disappeared quickly. Vehicle experienced stalling while attempting recall repair in February/March. Problem Description: Failure is consistent with Recall 25V099 (SC336) for faulty piston oil rings. Kia of Round Rock confirmed low compression, but the service advisor stated it was “unrelated to the recall” and quoted a $7,476.32 engine rebuild. Supporting Documentation: Dealership diagnostic reports and repair estimates ( From RoundRock) (Killeen:Pending) Recall notice (25V099 / SC336) Written communication with Kia dealerships and Consumer Affairs Additional Notes: I contacted Kia Consumer Affairs to open a case and request escalation. Filing this complaint to inform NHTSA that vehicles like mine are being denied coverage for a defect directly related to the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)