NHTSA Complaint #11695493 — 2021 FORD F-150

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention). The contact had taken the vehicle to a local dealer who had started the recall repair; however, the dealer informed the contact that the recall repair could not be completed due to the 12-Volt battery only being at 42 percent charge. The contact was informed that the 12-Volt battery needed to be replaced. The vehicle was not repaired. The contact stated that recently, the display screen turned blue when he shifted into reverse (R). The manufacturer was informed of the failure and opened a case. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 58,000.