NHTSA Complaint #11695230 — 2017 HONDA RIDGELINE

The contact owns a 2017 Honda Ridgeline. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle severely hesitated and the check engine warning light illuminated. The contact drove the vehicle to the shoulder of the road. The contact stated that the vehicle was almost rear-ended due to the failure. The vehicle was restarted, and the check engine warning light was no longer illuminated. The vehicle was driven without the failure recurring. The vehicle was driven to the residence. The contact stated that the failure occurred while exiting the granddaughter's school parking lot. In addition, the contact's granddaughter was an occupant in the vehicle at the time of the failure. The vehicle was taken to the dealer, where it was diagnosed with moisture in the intake manifold. The contact was informed that an unknown foam substance needed to be installed between the engine and the intake manifold. The vehicle was repaired. The manufacturer was made aware of the failure. The contact referenced Technical Service Bulletin: 24-085; however, the repair was not covered under the Technical Service Bulletin. The contact was provided with a customer discount to assist with the cost of the repair. The failure mileage was approximately 119,000.