NHTSA Complaint #11695117 — 2024 JEEP WRANGLER
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11695117 |
| Vehicle | 2024 JEEP WRANGLER |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | ID |
Consumer Description
Over-the-air firmware update that caused an in-motion shutdown while driving. various dash lights came on, shift to park indicator flashed, loss power, steering wheel stiffened up to the point it wouldn't move. There were no warnings before it went haywire. My family's safety was at risk as we were driving and it put us in danger and had to carefully get to the side of the road. We had it towed to Jeep where they say they fixed it but we have no trust to drive it now. The service advisor at the Jeep dealerships said "it looks like someone at Jeep pushed the big red button and sent out an update that wasn't ready yet" which is a huge concern for all Jeep owners.
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