NHTSA Complaint #11694824 — 2016 FORD EDGE

This is a follow-up to my previous NHTSA complaint （11689215.）regarding the flexplate failure on my 2016 Ford Edge (VIN: [XXX] ). This is a follow-up to my previous NHTSA complaint regarding the flexplate failure on my 2016 Ford Edge (VIN [XXX] ). Ford opened case XXX but closed it without any resolution, even though my vehicle remains undrivable. A new case CXH-XXX 1 was later created under Customer Satisfaction Program 22N12 for the same defect. My car is still at AutoNation Ford Bellevue (WA); the dealer confirms no repair authorization or contact from Ford Corporate. This defect causes a rattling noise, flexplate cracking, and sudden loss of power while driving—a clear safety hazard. Ford continues to deny repair based on mileage limits in the CSP, although this is a known safety-related defect. I am requesting NHTSA to review Ford’s handling of CSP 22N12 and require Ford to treat this as a full safety recall without mileage restrictions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)