NHTSA Complaint #11694600 — 2016 HONDA PILOT

Honda issued Service Bulletin 20-117 regarding a Warranty Extension for the 2016–2017 Pilot and 2017 Ridgeline addressing a Keyless Start System Error with DTC B12C5. Following an NHTSA investigation, Honda extended warranty coverage to 9 years or 125,000 miles under this bulletin. My 2016 Honda Pilot currently has 107,000 miles and is only six months past the nine-year time limit. Earlier this year, the Keyless Start System warning indicator began appearing intermittently—illuminating for a few seconds before disappearing for days or weeks. Recently, the warning began to stay on continuously. Per Honda’s initial guidance, I replaced the key fob battery and even swapped fobs with my wife, but the issue persisted. On October 16th, I brought the vehicle to Honda of Chantilly, where technicians diagnosed a faulty start/stop button requiring replacement. I then opened case #15920037 with Honda, but they declined to cover or reimburse the repair, despite it being a known defect covered under the extended warranty for others. I respectfully request that the NHTSA assist in having Honda honor the warranty extension for this documented issue, given the close proximity to the coverage limit and the long-standing nature of the defect.