NHTSA Complaint #11693952 — 2025 VOLVO EX90

On three occasions my car has initiated automatic emergency braking while I was driving across the same grated bridge deck (Montlake Bridge in Seattle). In each instance there was no potential for collision and my car slammed on brakes and jammed on my seatbelt with varying levels of discomfort and terror. This also created a safety risk because I could have been rear ended as there was so reason to suddenly stop and certainly was shocked to have my car brake urgently and restrain me suddenly with seatbelt. My best guess is that this related to boats traveling under the bridge as this happened three times during higher boat traffic. I reported incident to Volvo and was told a case would be opened and that I would be contacted. I was not contacted. I scheduled a service appointment to address this and other issues with the EX90 that are unrelated but for the third time my appointment was cancelled as the Volvo dealership is refusing to service the ex90s they have been selling.