NHTSA Complaint #11716356 — 2025 VOLVO EX90

SEATS issue reported to NHTSA

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Complaint Details

ODI Number 11716356
Vehicle 2025 VOLVO EX90
Component SEATS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

Our 2025 Volvo EX90 was delivered with the seat track covers missing for the second row captain's chairs. It took a few weeks for the dealer to order them and install them. Looking at other active listings it appears most of the 6-seat Volvo EX90s being offered for sale is missing the seat track covers. I believe this is a saftey issue as without the cover the seat tracks and wiring is exposed and likely increases the risk of injury to 2nd row passengers (feet getting caught in seat tracks or debris getting into seat tracks preventing them from working properly, etc). I have reported this to my local Volvo dealership and Volvo Customer Support. I believe they should issue a recall to ensure the seat track covers are installed before delivery and that all already-sold EX90 missing the seat track covers gets them installed.

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