NHTSA Complaint #11693904 — 2025 SUBARU FORESTER

After my purchase of my 2025 Subaru Forester, I finally drove it for the first time at night. I was driving on local roads which have no street lights and is very hilly and dark. My headlights were on and I was shocked to see how poorly they were operating compared to my former 2016 Subaru Forester which I never had a problem with. My headlights even had strange dark marks projected onto the road surface. My headlights in the low beam settings, appears to be too low on the road surface especially if there’s a hill up ahead. There is a very dark area above the lit road surface and you can not see if there is a road hazard there or not. It’s very scary, especially when there are many deer in my area. This leaves me to have to keep my high beams on which I never had to do on my 2016. But my vehicle has a feature where my high beams automatically go on and off during night driving. At first, I did not realize I had this feature until I saw it operating on its own one night while driving on a dark lever road surface. The high beams would go on automatically and then go off when another vehicle was approaching from the opposite direction. But when I turned off to drive on hilly local roads, that feature stopped working and I didn’t understand why. That’s when I had to use the high beams manually. Being frustrated by this, on October 15, I took my vehicle to the dealership and had one of the salesman explain to me why my high beams do not always work. He then looked at the vehicles settings and everything was in proper order. He told me that the service department could possibly raise the headlights, but he said that doesn’t always work. All in all, I feel that these headlights are a hazard when driving at night on dark hilly road surfaces. I try not to drive at night because of this, but now that it’s getting darker earlier, that’s going to be difficult.