NHTSA Complaint #11693414 — 2025 SUBARU FORESTER

I find that the headlights on my 2025 Subaru Forester pose a safety concern. When on dims there is a distinct black line above which you have no light and cannot see. There is also some black shadows in the line of sight that bounce up and down as the car moves causing a major distraction. I complained to the dealer who said there wasn’t much they could do, however they adjusted the lights on August 26, 2025. There is little improvement and now I get flashed on the dim setting all of the time. I called Subaru and registered a complaint on October 3, 2025. Subaru contacted me on October 13, 2025 and took down my information and said they would check further into the problem. They said they wanted to do some research and contact the dealer to see what can be done. They are supposed to call me back on October 20, 2025. I also have read hundreds of complaints the same as mine online. One person even said he almost hit some deer as they were not seen in the black area. I will not drive this car at night as I am afraid because of the horrible visibility issue. The car was purchased new this past February and has about 7000 miles on it. I cannot trade the car as I would lose so much money, yet I don’t feel safe driving at night.