NHTSA Complaint #11615460 — 2025 SUBARU FORESTER

Low visibility and dark (shadowy) spots on road surface when low beam LED lights are on, and you’re driving on a dark rural road. The cutoff of the visual field is uneven, with a shorter visual field and dark spots on driver side. Got the car on August 17th. I didn’t drive it at night until the morning of September 5th. That’s when I noticed the problem with the lights. Took car to Subaru dealer on September 10th. According to the dealer the lights are level and working as designed. On September 11th I called Subaru and reported the problem, and the dealer comments to them. The customer advocate told me that a specialist will contact me within a couple of days. On September 16th I called and I was told that the specialist was not in the office, and the next day when he would come in he would contact me. Today is September 19th and I still have not been contacted by the Subaru specialist. I live in a rural township that doesn’t have street lights or sidewalks. Due to the low visibility and dark spots I don’t feel comfortable driving the car at night.