NHTSA Complaint #11693645 — 2017 CHEVROLET VOLT

Approximately 3.5 weeks ago my 2017 Chevrolet Volt (105K miles) would not start and then, when it did, was in "Reduced Power Mode". I had to drive home 25+ miles in this low power mode. I brought to my local mechanic (not a Chevrolet dealership) first. They did a diagnostic and told me the issue was "Battery Energy Control Module" - a known issue in 2016-2018 Chevrolet Volts affecting 19,000 vehicles for Chevrolet provided extended warranty coverage for up to 15 years/150,000 miles. See Special Coverage N232432680. I was not able to get an appointment for 9 days at the Chevrolet dealership in Oxford PA. The vehicle needed to be towed there because it wouldn't start. Chevrolet dealership said it was not the Battery Energy Control Module but rather the 12V battery. They replaced battery, I picked up vehicle and paid $525+ for diagnostic and new battery. By the next day, the vehicle wouldn't start again. I brought the vehicle back and they did diagnostic again and this time determined it WAS the Battery Energy Control Module. Dealership said Chevrolet has not included your VIN in the Special Coverage and didn't know why not. I called Chevrolet/GM customer service (800-222-1020) and spoke with two people including an escalation supervisor and both said the VIN for my vehicle was not included because it was determined that would not be part of the Special Coverage they've offered. We went round and round and no one will give an answer as to why there is a KNOWN issue for 2016-2018 Chevrolet Volts yet my vehicle is being excluded. They said they have no ability to change it and include it in the Special Coverage. If months or years down the road, they determine it should have been included then they'll reimburse me. That answer is unacceptable. Between repairs, initial misdiagnoses and repair and rental car fees, I'm out over $5,000.