NHTSA Complaint #11709800 — 2017 CHEVROLET VOLT
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11709800 |
| Vehicle | 2017 CHEVROLET VOLT |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
Following a day trip involving sub-freezing temperatures and full depletion of the traction battery, the vehicle was plugged in at home and appeared to be charging. The following morning, I enable the preheat via the remote before leaving the house for work, and notice the CEL/MIL before starting the car. Car was cold, charging indicator was flashing green as if it was accepting charge. I went to investigate and was met with the following list of codes: P1E00, U2603, U2604-U2606, U2617-U2624, P1FD2, P1FD3, P3042, C326C, P0096. Car turns on but seems to only be accessories; no power steering. Seems like the state of charge indication kept transitioning from empty to full. I unplugged the car to see if it could still drive, but no luck. getting "Shift to Park" when I put it in drive. Switching to HOLD does not engage the engine. After plugging it in again, the car no longer receives charge and simply holds the orange charge indicator light. In an attempt to get the car into limp mode, I tried clearing the codes, but no luck. After reading the codes again in the afternoon, the following codes posted: P1E00, U2622, U2623, P1FD4, P0AFA. These codes and behavior are consistent with the following NTSB service documents, which call for the replacement of the BECM: Special Coverage N232432680 Technical Service Bulletin 18-NA-261 However, the vehicle in question does not appear to be one of the 19,000 vehicles covered under the special coverage, per GM’s warranty look-up. The vehicle has not yet been serviced for the above events, but it is assumed the BECM is failing, which is available for inspection. My safety was not put at risk this time, but it is possible for the BECM to fail in an unsafe manner. Additionally, the associated repairs are costly since the BECM is not easily accessible, requiring lifting the car and removing the entire traction battery.
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