NHTSA Complaint #11693290 — 2018 CAN-AM SPYDER F3

The affected part is the engine output shaft, which is part of the vehicle’s powertrain and propulsion system. BRP issued Recall 24V-728 for this defect, stating that the shaft can break and cause a sudden loss of propulsion, creating a safety hazard. I received the recall notice in April 2025 and have been unable to safely operate the vehicle since then. I contacted every authorized Can-Am dealer within 150 miles, but all confirmed they could not perform the recall repair because replacement parts were unavailable. The first available dealer, Team Mancuso Powersports Southwest, accepted the vehicle on September 23, 2025, and has now had it for over three weeks with no estimated repair date. Several dealers have indicated that this is a nationwide parts shortage, suggesting the manufacturer has not supplied recall parts to service centers. BRP Customer Relations confirmed that parts are back ordered with no ETA and cited border and customs delays as the reason. As a result, my vehicle has been inoperable for over five months, and the defect remains unresolved. The manufacturer has not provided a repair, replacement, or refund as required under federal recall law (49 U.S.C. §30120). This delay affects my safety and that of other riders since the recall defect directly impacts vehicle propulsion. I am requesting NHTSA to investigate BRP’s handling of Recall 24V-728 and ensure the manufacturer provides a timely, lawful remedy to affected owners.