NHTSA Complaint #11692760 — 2024 JEEP WRANGLER

As I was driving the car on the highway, the engine light came on, then the "D" for drive gear started flashing and I could no longer accelerate or give the car gas. The only option was to "coast" across several lanes to the break down lane, put the car completely in park, shut off the ignition, and then restart the vehicle to drive again. This happened to me at least 7-8 times today (5 times while on the highway and a few while on other roads leading to and from the highway). I was unfortunately already on a drive to drop my children off somewhere so I had no choice but to complete the ride to the destination, then drive back home to park the vehicle. Needless to say, it's a very scary situation when you can no longer accelerate with cars coming up quickly behind you and you are unable to do anything but try to coast to a safe place to put the car in park and shut it off. It also happened to me while crossing an intersection and oncoming traffic from the other direction that then had a green light was swerving around me. I tried calling Jeep customer service to ask if it's a widespread issue and after 20 minutes on hold, the customer service rep came on to simply say their system is down and they're currently unable to assist anyone. I was almost in several accidents because of the issue and hope they send out a warning to all of those affected, assuming it was more than just my vehicle, because this seems to be occurring every since there was a mandatory software update yesterday. This happened at different speeds, in both electric and gas mode, and once while stopped at a red light, so there appears to be no consistent condition under which it occurs. It just unexpectedly happens and you need to pull somewhere safe with minimal control because of the lack of being able to accelerate (esp. if it occurs while you're on an upward slope because the ability to coast is almost nil).