NHTSA Complaint #11692553 — 2021 TESLA MODEL Y

🚨 Immediate Escalation: Safety-Related HV Drive-System Concern / Diagnostic Fee Dispute / No Loaner – Urgent Review Needed VIN [XXX] I am requesting immediate escalation of a safety-related concern involving my 2021 Model Y (approx. 90,000 miles) currently assigned to the Tesla Wilmington Service Center. The advisors (Shelly & Amanda) has stated the diagnostic fee will not be covered until after inspection, but the earliest inspection is October 22, and I’m being asked to drop off the vehicle now with no loaner or transportation support. This is a High-Voltage Drive-System concern that may fall under the Drive Unit Limited Warranty (valid through Feb 2029). The local team refuses to classify the case under warranty review or confirm transportation support, leaving me without safe mobility for weeks. Please escalate this to a Corporate Service Manager or HV Warranty Specialist today and confirm: 1. That the diagnostic will be covered pending warranty review, and 2. That loaner or transportation support will be provided. I’ve been going back and forth with the Wilmington team for a week, and this matter has not been resolved. Despite this being a SAFETY concern and issue . I was told that that O would have to wait weeks to get this issue resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)