NHTSA Complaint #11692513 — 2020 TESLA MODEL 3

I am writing to formally report a critical safety incident involving my 2020 Tesla Model 3, where the bumper detached while driving through a puddle of water on Oct 9th, 2025. This occurred on a busy street, and fortunately, another driver alerted me just in time, averting a potentially serious accident. Following the incident, I arranged for my vehicle to be towed to a Tesla-authorized collision center and opened a claim with my insurance company. I have since learned that this issue is recognized internally by Tesla, as they have created a service incident regarding it, but have failed to communicate this to customers effectively. Tesla's lack of accountability is concerning. Despite repeated attempts to address this with their support and service teams, they have deflected responsibility and continue to downplay the seriousness of this matter, insisting I must rely on insurance to cover the costs. This situation raises significant safety concerns, not just for myself but for all Tesla Model 3 drivers. I urge NHTSA to take the following actions: 1. Investigate this safety issue regarding the bumper detachment on Tesla Model 3 vehicles. 2. Pressure Tesla to publicly acknowledge this known issue and take immediate corrective action to prevent future occurrences. 3. Ensure that affected customers are compensated for damages and repairs due to this defect. I appreciate your attention to this serious safety issue and look forward to seeing NHTSA hold Tesla accountable to protect all consumers and ensure vehicle safety. I have attached proof of diligent efforts on my part to get this resolved: - Claim number with Progressive - Communication with Tesla giving them proof of this issue - Earlier NHTSA bulletin acknowledging the issue and the Tesla internal service incident created for this issue. Thank you for your urgent attention to this matter.