NHTSA Complaint #11692414 — 2019 TESLA MODEL 3

The contact owns a 2019 Tesla Model 3. The contact stated that his wife was driving approximately 30-40 MPH at night with Full Self-Driving(FSD) mode engaged. The contact stated that the driver was exiting the highway to merge onto another highway that would close intermittently. The contact stated that the driver briefly looked at the navigation screen, and the vehicle suddenly crashed into the first highway closure gate, and the windshield shattered. The vehicle then crashed into a second highway closure gate. The contact stated that the Full Self-Driving(FSD) mode failed to operate as needed to prevent the collisions. The driver was able to stop the vehicle by depressing the brake pedal. The vehicle stopped in the middle of the highway, and there was no oncoming traffic. The contact's daughter was occupying the front passenger's side seat during the incident. The driver called 911, and the police officers arrived at the scene. A police report was filed, but the police report number was not available. The air bags did not deploy. There was no injury sustained. The vehicle was towed to a tow yard, where it was under evaluation. The contact related the failure to NHTSA Action Numbers: PE25012(Electrical System) and PE24031(Electrical System). The contact attempted to contact the manufacturer via phone, but the manufacturer was unreachable. The vehicle was not repaired. The failure mileage was 111,725.