NHTSA Complaint #11690974 — 2018 TOYOTA CAMRY

The contact owns a 2018 Toyota Camry. The contact stated that there would be a sudden loss of power steering functionality and just as sudden, the power steering function would return. The Supplemental Restraint System (SRS) and the Air Bag Malfunction warning lights were illuminated. The starter had suddenly failed due to a loss of battery power. The contact purchased a jump box to start the vehicle. The contact stated that the key fob failed to unlock the doors, causing the contact to have to manually open the doors with the keys. The windows could not be controlled from the control panel near the driver's seat. Each window could only be controlled by the window switch on the door where the window was located. The TPMS warning light as illuminated, despite the tire pressure being at the correct levels. The vehicle was taken to the dealer for an oil change, at which time the failures were stated, but the dealer only diagnosed that the battery charge was low. The dealer had not repaired the vehicle. The vehicle was taken to a certified mechanic who replaced the battery. After having the repair completed, the SRS warning light remained illuminated, with the Service Vehicle warning light. The manufacturer was made aware of the failure, and confirmed that the VIN was not covered under recall. The failure mileage was approximately 86,000.