NHTSA Complaint #11690595 — 2021 FORD BRONCO SPORT

I own a 2021 Ford Bronco Sport that has had repeated premature failures of critical components. At ~52,000 miles the water pump failed and was replaced along with coolant and belts. Less than 21,000 miles later (at ~73,000 miles) the water pump has failed again, with coolant leakage and a burning coolant smell. Ford has issued TSB 23-2104 acknowledging coolant leaks at the water pump/hose connection, yet no recall or extended coverage has been offered. This is not the only issue. My alternator has also failed twice and required multiple replacements in under 4 years of ownership. Having two major components (water pump and alternator) fail repeatedly within such a short period clearly shows a systemic defect, not normal wear and tear. Safety risks: coolant leaks can drip or vaporize onto hot engine components, creating a fire hazard. Alternator failure risks sudden loss of power and stalling in traffic. Both are unacceptable in a vehicle this new. The dealership confirmed the latest water pump diagnosis and quoted over $1,000 in labor alone, placing an unreasonable financial burden on the owner. This is the second water pump and second alternator within 73,000 miles. Ford and its dealers know this is an ongoing issue in Bronco Sports, as confirmed by widespread owner reports and TSBs, but continue to deny responsibility. A recall or customer satisfaction program should be issued to address these repeated failures.